Last Updated: 02/07/2025

1. Introduction

Welcome to Mann Mitra, your friendly mental health companion. Your privacy is our top priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and AI-powered chatbot.

By using our services, you agree to the terms of this Privacy Policy.

2. What We Collect

When you use our site and chatbot, we may collect the following types of data:

• Personal Information: Email address (only if you choose to contact us), Country (to show local emergency contacts, if applicable)
• Chat Data: Messages you send to the chatbot, Detected emotional tone (e.g., anxious, sad, happy)
• Technical Information: IP address, Browser type, Device and usage data (for analytics and improvements)

3. How We Use Your Information

We use the information collected for the following purposes:

• To provide emotional support via our AI chatbot
• To personalize responses based on your emotional tone
• To improve chatbot performance and accuracy
• To ensure platform safety and detect misuse
• To offer you mental health resources and guidance

Note: We do not use your data for marketing or advertising without your explicit consent.

4. Data Storage and Security

• All data is securely stored using encrypted servers.
• We follow best practices to protect your conversations and personal data.
• Conversations are anonymized for training and improvement purposes.
• Access to data is limited strictly to authorized personnel.

5. Confidentiality and Anonymity

Your chat with Mann Mitra is confidential and anonymous. We do not ask for or store your name, identity, or location unless you voluntarily provide it.

6. When We Share Your Data

We do not sell or share your personal data with third parties. We may only disclose information:

• If required by law or court order
• To prevent imminent harm or misuse of the platform
• In emergencies, to assist local authorities (only with proper legal process)

7. Use of AI and Emotion Detection

Our chatbot uses AI algorithms to detect emotional cues in your text (like stress, sadness, anxiety). These emotional insights are used only to improve response accuracy and are not shared or stored in a way that identifies you personally.

8. Your Rights

You have the right to:

• Request a copy of your chat data (if identifiable)
• Ask us to delete stored chat data
• Withdraw consent for chatbot interaction

To exercise your rights, contact us at: 📧 support@mannmitra.ai

9. External Links

Our website may include links to external resources, social platforms, or emergency helplines. We are not responsible for the privacy practices of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with the updated date.

11. Contact Us

If you have any questions about this Privacy Policy or your data, please email us at:

📧 support@mannmitra.ai